At Fleuriation, we offer a 14-day return policy. This means you have 14 days from the date you receive your product to request a return.
We take pleasure in crafting skin care products made with integrity, transparency, and the finest herbal ingredients. Your satisfaction matters to us, and we want you to love every purchase.
Returns & Exchanges:
• We accept returns on eligible items within 14 days of delivery.
• To be eligible for a return, items must be unused, unopened, and in their original packaging.
• A receipt or proof of purchase is required to process your return. Non-Returnable/Perishable Items:
• Due to the nature of our products, perishable items such as opened skin care products,
herbal blends, and custom-made items cannot be returned or exchanged.
• Gift cards and promotional items are also non-returnable.
How to Initiate a Return:
1. Email our customer care team at hello@fleuriation.com with your order number and reason for return.
2. Once approved, we’ll provide instructions for returning your item.
3. Customers are responsible for return shipping costs unless the return is due to our error
(e.g., incorrect or damaged product).
Refunds:
• Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.
• Approved refunds will be processed to your original payment method within 5–7 business days.
If you have questions about your order or need assistance with a return, please contact us at hello@fleuriation.com